It depends on where you are. In most cases, orders processed here may take up 5-7 business days to arrive. Depending on the nature of the exact product(s) ordered, delivery may take longer because of logistics, natural disasters or other unexpected natural pitfalls, in addition to other unforeseen circumstances. We will always notify you in writing as soon as we find out ourselves.
Due to the perishability and limited quantities of the goods we offer, all sales are final. Please get in touch with us about order questions at email@example.com.
We will try to add products to an already submitted order, but we do not guarantee that ability. Our staff attempts to process orders as quickly as possible, so that you order can get to you as quickly as possible. Therefore, depending on how quickly our staff has processed your order, it may or may not be possible to add products. Please email us at firstname.lastname@example.org.
Unfortunately, we do not offer free shipping at this time, except during select sales that you can find out about by signing up for our weekly newsletter. However, we do drop-offs with our own vehicles in New York City and New Jersey, often resulting in faster delivery times. Outside of the aforementioned locations, we offer delivery nationwide with rates set by UPS.
Shipping rates are determined by UPS and FedEx. The cost of shipping varies slightly daily due to different factors, including but not limited to: declared value, weight of the products and packaging, as well as the number and frequency of packages we ship.
Please email email@example.com to address any issues related to your order. We require photographic evidence of the issue within 24 hours of receipt of your order, as established by either UPS, FedEx, or the USPS tracking.
Restaurants, Wholesale, Private Chefs, & Events
Yes, Exotica Food works with restaurants, wholesalers, private chefs, and supplies for private events. Please inquire at firstname.lastname@example.org.
Caviar & Roe
Upon receipt of our caviar, please refrigerate it immediately. We recommend placing it atop a a bed of ice in the refrigerator; caviar is not meant to be stored in the freezer under any circumstances.
Caviar should be served cold. We recommend on a bed of ice. Common accompaniments to caviar are blinis, small wheat or buckwheat pancakes popular in Russia and Ukraine. More recently, crunchy and salty foods such as potato chips and fried chicken, have become popular accompaniments to caviar. We like personally potato chips the best. The crunchier, the better.
All of our caviar and roes are borax- and preservative- free. Salt is used to preserve the caviar and roes.
As a result, we recommend that our caviar is consumed within 7-10 days of receiving it for optimum freshness. The sooner, the better.
Our caviar is sustainably farmed in the United States. The farm's owner is meticulously involved in every aspect of the sturgeons' lives and the subsequent logistical chain in harvesting caviar.
Unusually for the caviar and roe industry, our caviar and roe have no borax, preservatives, and do not undergo any pasteurization methods that may extend the products' shelf lives, but may not be beneficial to your health. Only salt is used to preserve both products.
Please note that often, when caviar and roes are "inexpensive" and have a shelf life as long as sliced bread, you may be saving money but hurting your health. The FDA bans the use of borax in domestic products, including as a preservative. Borax is used in cleaning agents and to make slime toys mostly popular with children and teenagers. It doesn't belong in food.
Traditionally, caviar refers only to the eggs of the sturgeon fish. Eggs from any other fish are roe.
Regardless of the type of fresh truffle received, it should be refrigerated immediately and should remain refrigerated whenever not in use.
We wrap our fresh truffles in dry paper towels to keep them moist since they lose their water weight daily. We recommend you do the same: regularly change the paper towels that you wrap your fresh truffles with to ensure they're remaining dry. In the refrigerator, we also recommend placing them in a sealed container or bag.
Keeping fresh truffles that are properly stored, close to high-fat products such as butter and cheese, in addition to whole and unbroken eggs, can allow those products to take on a truffle-like aroma.
Fresh truffles are highly perishable. When stored properly, they may last for up to ten days.
Do not store your truffles in rice as it will dry them out and reduce their shelf life by up to 50%.
Properly stored fresh truffles may last up to 10 days, but they also lose their weight in water each day. We recommend that you consume your truffles within 48 hours of receiving them for the optimum taste and aroma.
Occasionally, fresh truffles will have a small amount of white mold on their surface. This is comparable to the mold found on the surface of some cheeses, such as Camembert and Brie varieties.
Lightly brush off the mold to preserve the taste, smell, and appearance of the truffle. Ensuring that it remains dry at all times will reduce the possibility of future mold growth.
When in doubt, please send us photos at email@example.com.
Fresh truffles of any variety should be served at room temperature, so please remove them from your refrigerator about two hours before serving.
Black truffles can be cooked and the quick exposure to heat can bring out their flavor and aroma. In contrast, white truffles should not be cooked, or otherwise heated. The best way to enjoy white truffles is shaved atop the food of your choice. Customers have enjoyed shaved white truffles atop ice cream, scrambled or sunnyside eggs, and perhaps most traditionally, pastas and pizzas.
Yes, please freeze wagyu in order to best preserve it. Due to its excellent marbling and high fat content, both Japanese and American wagyu hold up very well when frozen.
Seafood, both fresh and flash frozen, tend to have a distinctive smell. We pack all of our seafood with robust amounts of ice and other materials to reduce the chances that your order will go bad during transit. Therefore, if you do receive your order and it smells fishy, this is likely simply the byproduct of having ordered seafood.
However, if there is a rotten smell or visible signs of the seafood having become unsafe to eat or damaged, please send us photos at firstname.lastname@example.org within 24 hours of receiving the package.
We recommend eating uni within 48 hours of receiving it. Refrigerate immediately upon receipt.
1. Cautiously and carefully wear gloves to trim off (with a pair of strong scissors) the sharp ends of the spines until the spines are dull. This may require you to cut close to the base of the uni. Please remember that gloves are also necessary to minimize the chance that ink from the uni's exterior will rub transfer to your hands.
2. With its mouth facing you, make sure the spines around it are cut until dull and remove that side of the shell with your pair of scissors. At this point, you should be able to see the tongues in the shell.
3. Remove all the liquid from the shell and place the uni in very cold, salty water, so that it mimics the icy ocean conditions of its natural environment. Be on the lookout for anything in the shell or attached to the tongues that may be undesirable.
4. Consume immediately for optimum taste and freshness.
All Other Inquiries
Please write us at email@example.com.
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